Chapter 15: Leading change
Select the choice which best completes the statement, or answers the question, by clicking on the corresponding letter.
Which of these is known as hedging?
- Large portfolio of unrelated products
- Large portfolio of related products
- Focused portfolio of unrelated products
- Focused portfolio of related products
Which of these is not a key ingredient in the implementation of change?
- A perceived need for change
- Training
- Committing resources
- Employee commitment
Changes agents can be an extremely valuable asset to management, in implementing change. Who is a ‘change agent’?
- A strategic leader
- A manager
- A supervisor
- Any employee
Which of these is not one of Kotter and Schlesinger’s (1979) six ways of overcoming resistance to change?
- Buying-off informal leaders
- Removing problematic people
- Coercion
- Manipulation
What are the four elements of the cycle of growth?
- Creativity, 'doing', nurturing, selling
- Creativity, 'doing', marketing, control
- Creativity, nurturing, 'doing', control
- Control, nurturing, 'doing', marketing
According to Daft (1983), which of the following is not one of the four basic types of change which affect organizations?
- Administrative
- Strategic
- Technological
- Product or service
Which of the following was not one of the three key forces for change in the Halifax plc?
- Competition
- Culture
- Deregulation
- Technological innovation
Which of the following is not one of the steps in transformational change?
- Dedicating resources
- Creating visible short-term wins
- Communicating the vision
- Empowering organizational members to act
- All are steps in transformational change
Which of these is not a political tactic used to obtain results?
- Limit communication
- Diffuse opposition
- Information search and research
- Information misuse
Lukes (1974) identified several aspects of power. Which of these is not one of those?
- The ability to influence senior managers
- The ability to prevent a decision, or not make one
- The ability to control issues on which decisions are made
- The ability to ensure that certain issues are kept off agendas